This Privacy Policy explains how Emmons Palace (“Emmons Palace,” “we,” “us,” or “our”), located at 2265 Emmons Avenue, Sheepshead Bay, Brooklyn, NY 11235, collects, uses, discloses, and safeguards your information when you visit our website, contact us, dine with us, place an order, or subscribe to our email or text-message (SMS) communications. By using our website or opting in to our messaging programs, you agree to the practices described below.
01Information we collect
We collect information you provide directly to us and information gathered automatically when you use our website. This may include:
- Contact details — your name, phone number, email address, and mailing address, provided when you make a reservation, place an order, join our eClub, or opt in to text messages.
- Reservation and order information — party size, date, time, items ordered, and any preferences or special requests you share.
- Messaging preferences — the mobile phone number you provide and your consent to receive text messages from us.
- Website usage data — such as your IP address, browser type, device information, pages viewed, and referring pages, collected automatically through cookies and analytics tools.
- Communications — the content of emails, texts, calls, or messages you send us.
02How we use your information
We use the information we collect to:
- Take and confirm reservations and process food and beverage orders;
- Send transactional messages such as reservation confirmations, order updates, and account or service notices;
- Send promotional messages about specials, events, and offers — only where you have opted in;
- Respond to your questions, requests, and feedback;
- Operate, maintain, secure, and improve our website and services;
- Comply with applicable laws and enforce our terms.
03SMS / text-message program terms
Emmons Palace offers a text-message (SMS) program so guests can receive reservation and order notifications and, where opted in, news about specials and events. The following terms govern that program.
Consent & opt-in
By providing your mobile phone number and opting in — for example, by submitting it through a form on our website, completing a paper or in-restaurant sign-up, or texting us a keyword — you agree to receive recurring automated text messages from Emmons Palace at the number provided. Consent is not a condition of any purchase. You represent that you are the account holder or authorized user of the mobile number you provide.
Types of messages
Messages may include reservation confirmations and reminders, order and pickup/delivery updates, responses to your inquiries, and — for guests who opt in to marketing — occasional promotions, event announcements, and special offers.
Message frequency
Message frequency varies based on your interactions with us. You will typically receive messages in response to your requests and, if opted in to promotional messages, up to a few messages per month.
Message & data rates
Message and data rates may apply. Your mobile carrier’s standard messaging and data charges apply to each message sent or received, according to your plan. Emmons Palace is not responsible for these charges.
Opt-out
You can cancel the SMS service at any time by replying STOP to any text message you receive from us. After you send STOP, we will send you a one-time confirmation that you have been unsubscribed, and you will no longer receive text messages from that program. To rejoin, sign up again as you did the first time.
Help
For help at any time, reply HELP to any message, call us at (718) 616-1272, or email dpbosc@gmail.com.
Carriers & delivery
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and is not guaranteed. Supported carriers may change without notice.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing described in this policy exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties. We may share mobile information only with service providers (such as our messaging platform) strictly to operate and deliver the SMS program on our behalf, and never for their own marketing.
04How we share information
We do not sell your personal information. We may share the information we collect only in these limited circumstances:
- Service providers — vendors who perform services on our behalf, such as reservation and ordering platforms, our SMS/messaging provider, email marketing tools, payment processors, hosting, and analytics. These providers may use your information only to perform services for us.
- Legal & safety — when required by law, subpoena, or legal process, or to protect the rights, property, or safety of Emmons Palace, our guests, or others.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.
Text-messaging originator opt-in data and consent are excluded from all of the above and are never shared with third parties or affiliates for marketing or promotional purposes.
05Cookies & analytics
Our website may use cookies and similar technologies to remember your preferences, understand how the site is used, and improve performance. You can control cookies through your browser settings; disabling them may affect some features. We may use analytics services to collect aggregated, non-identifying usage information.
06Data retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
07Your choices & rights
- Text messages — reply STOP to opt out at any time (see Section 03).
- Email — use the “unsubscribe” link in any marketing email, or contact us to be removed.
- Access & correction — you may request access to, correction of, or deletion of your personal information by contacting us using the details below. Depending on where you live, you may have additional rights under applicable privacy laws.
08Data security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
09Children’s privacy
Our website and services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
10Third-party links
Our website and messages may link to third-party sites and services (for example, Uber Eats, Grubhub, Google Maps, and social media). We are not responsible for the privacy practices of those third parties; please review their policies.
11Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be posted on this page. Your continued use of our website or messaging programs after an update means you accept the revised policy.
12Contact us
If you have questions about this Privacy Policy or your information, contact us:
Business Emmons Palace
Address 2265 Emmons Avenue, Sheepshead Bay, Brooklyn, NY 11235
Phone (718) 616-1272
Email dpbosc@gmail.com